Knowledge Collaboration Trumps Knowledge Management

Knowledge is never perfect. It may begin as a simple resolution to an issue and then matures as people add knowledge fragments to increase the findability and usability of the knowledge article. The simple act of commenting on a knowledge articles adds value for the next user of the knowledge article. Thus, knowledge is enhanced through collaboration and the concept of crowd sourcing – the continued evolution of knowledge by those that interact with it. The knowledge base must become a collaboration space.