Flagging Knowledge Articles – the Simple Act of Commenting
A knowledge article is never complete until it is obsolete. This statement from the KCS methodology promotes that knowledge is not perfect and can always be improved. It needs to be dynamic and not static. Yet not everyone will have the authority to modify or fix knowledge. Those rights must be earned based on the KCS competency model. When fixing is not an option, flagging is. Flagging a knowledge article allows individuals the ability to contribute fragments of knowledge to improve the knowledge article. Ultimately these fragments from flagging need to be addressed by someone who has the authority to fix the knowledge article. In many knowledge management systems, flagging is enabled by adding comments to the knowledge article.