Rick Joslin Promotes KCSM at HDI Local Chapters
Rick Joslin spoke to a packed crowd at the September 21st Northcoast HDI Local Chapter meeting in Akron, Ohio (Cleveland metro). This was his first stop in a multi-chapter tour. Rick shared the Knowledge Centered Service Management (KCSM) strategy that goes beyond the integration of ITIL and KCS. Knowledge Management can be more than just finding resolutions to incidents and answers to questions.
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