KnowledgeDesk Help Desk transforms traditional customer support and help desk ticketing environments by empowering them to reuse and leverage knowledge articles as tools to resolve customer tickets, decreasing average time-to-resolution, decreasing organizational costs and improving customer satisfaction. Moreover, by reusing knowledge in the resolution of help desk inquiries, organizations are able to more quickly identify the root cause problems driving customer issues.

KnowledgeDesk serves as your organizations single point of contact for internal or external customer support, managing incidents, service requests, answering questions or providing how-to information. Integrated with service level management, automated ticket routing, prioritization and email notifications helps resolve each customer inquiry quickly and within your service level agreement.