KnowledgeDesk has been designed to enable the Knowledge-Centered Service (KCSSM) methodology from the Consortium for Service Innovation. KCS is a set of knowledge management best practices that have evolved through the shared experiences of numerous organizations. Knowledge articles capture the experiences of individuals. Articles can easily be searched and filtered to enable sharing and reuse. Through article reuse and team collaboration, articles are dynamically refined and improved.
Capture knowledge using simple templates that professionally structure and present your knowledge.
Enable team collaboration to improve knowledge through editing and commenting.
Share your knowledge with customers through your branded self-service portal.
Filter your knowledge base to improve search results and manage knowledge articles.
Use pivot tables to analyze your knowledge base and quickly drill down to the articles you want.