Small Businesses are uniquely challenged with limited resources to perform multiple diverse tasks. Often one person is a single point of expertise within the business and therefore a single point of failure. Hiring new staff can be a significant drain on the owner and employees as new staff must be trained. Monthly, quarterly, and yearly tasks require significant time as the tasks are not routinely performed.
Shared knowledge minimizes mistakes and reduces risk due to single points of failure.
- Provide easy access to answers
- Share standard operating procedures
- Eliminate rework related to developing new services
- Just-in-time training for new staff and seasoned employees
- More time to focus on the business
- Enable customer access to a self-service knowledge base
Improve the quality of your services, the commitment of your staff, and the satisfaction of your customers.
Creating shared knowledge is easier when using templates or forms to capture related information. KnowledgeDesk provides the forms and you provide the content. Then KnowledgeDesk makes your knowledge easy to find and use. Yet one of the most frequently asked question is “What knowledge should we capture?” The answer of everything can sound overwhelming. While it is true that you benefit from capturing all your knowledge, start with the questions and issues you receive. Then build on your shared knowledge to address other needs.